Privacy Policy

1. INTRODUCTION Iconhato.net (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This policy, together with our Terms of Service, explains how we collect, process, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The data controller for your information is Iconhato.net, located at 123 Oxford Street, Westminster, London W1D 2LT, United Kingdom.

2. INFORMATION WE COLLECT We collect information to provide better services to all our users. We collect information in the following ways:

  • Information you give us: This includes personal data you provide when you register for an account, place an order, subscribe to our newsletter, or contact us for support. This data may include your full name, email address, billing address, shipping address, phone number, and payment information.
  • Information we get from your use of our services: We collect information about the services that you use and how you use them. This information includes:
    • Device Information: We collect device-specific information (such as your hardware model, operating system version, unique device identifiers).
    • Log Information: When you use our services or view content provided by us, we automatically collect and store certain information in server logs. This includes your IP address, browser type, operating system, referral URLs, and pages visited.
    • Location Information: We may collect and process information about your actual location. We use various technologies to determine location, including IP address and GPS.
  • Information from third parties: We may receive information about you from third parties, such as payment and delivery services, which we use to process and deliver your order.

3. LEGAL BASIS FOR PROCESSING YOUR DATA We only process your personal data where we have a legal basis to do so. The legal bases include:

  • Contract: To fulfill our contractual obligations to you when you purchase products from us.
  • Legitimate Interests: To pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests (e.g., for analytics, fraud prevention, and marketing).
  • Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., subscribing to our newsletter).
  • Legal Obligation: To comply with a legal or regulatory obligation.

4. HOW WE USE YOUR INFORMATION We use the information we collect for various purposes, including to:

  • Process, manage, and dispatch your orders.
  • Provide customer service and support.
  • Improve and personalize your shopping experience.
  • Communicate with you about products, services, offers, and promotions (where consent is given).
  • Prevent and detect fraud and abuse to protect the security of our customers and our business.
  • Carry out analytics and market research to improve our website, products, and services.
  • Comply with legal obligations, including tax and accounting requirements.

5. DATA SHARING AND DISCLOSURE We do not sell your personal data to third parties. We may share your data with trusted third-party service providers to perform services on our behalf, such as:

  • Payment processors to securely handle your payment information.
  • Delivery and courier companies to ship your orders.
  • Marketing agencies to send communications on our behalf.
  • IT and web hosting companies that support our website and business systems. We may also disclose your personal information to law enforcement or other government agencies if required by law.

6. DATA RETENTION We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

7. YOUR LEGAL RIGHTS UNDER UK GDPR You have the following rights regarding your personal data:

  • The right to be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights.
  • The right of access: You have the right to obtain access to your information.
  • The right to rectification: You are entitled to have your information corrected if it’s inaccurate or incomplete.
  • The right to erasure: This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it.
  • The right to restrict processing: You have rights to ‘block’ or suppress further use of your information.
  • The right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
  • The right to object: You have the right to object to certain types of processing, including processing for direct marketing.

To exercise any of these rights, please contact us at support@iconhato.net.

8. COMPLAINTS You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).