Refund and Returns Policy

Effective Date: January 8, 2025

At ICONHATO, we want you to be satisfied with your purchase. If you’re not happy with your product, our refund and return policy is here to assist you.

Returns

You may return items within 30 days of receiving your order. Products must be unused and in their original packaging with all accessories and documentation included. Opened or used products may not be eligible for return unless defective.

Refunds

Refunds will be issued to your original payment method after we receive and inspect the returned item. Please note that shipping fees are non-refundable.

Exchanges

We accept exchanges for damaged or defective items. If you wish to exchange an item, please contact our customer service team at info@iconhato.net to arrange an exchange.

How to Return

To initiate a return, please contact our customer service team at info@iconhato.net for return instructions. You will be responsible for return shipping costs unless the item is defective.

For more information, please contact us: